We are not currently booking new child and adolescent assessments.  
Child and adolescent medication reviews are still available.  
Adult ADHD assessments and medication reviews are also available. 

Contact Information   Please note, we are not a crisis service. We will aim to respond to non-urgent enquiries within five working days. If you require urgent support, please contact your GP or NHS 111 

Name: ADHD Treatments Surrey Ltd 
Address: 6 Linkfield Corner, Redhill, Surrey RH1 1BB 
Phone Number: 03330151143 

Contact us using our online form 

Referral information 

If you would like to contact us to discuss the services that we can provide please call 03330151143. Our office phone line is staffed from 8am-6pm Sunday to Wednesday and 9am-5pm on Thursday and Friday. If we are busy then please leave a message and we will get back to you as soon as possible. 
Adults and children aged 16 and over can self-refer for an ADHD assessment or treatment. Under 16s require a parent or guardian to refer them. Referrals from healthcare professionals can be made in writing to referrals@adhdsurrey.co.uk 

Privacy Policy 

ADHD Treatments Surrey Ltd (we/us/our), are committed to respecting your privacy and protecting your personal data. We recognise that your personal data is your property and that you have loaned it to us for specific purposes. Unless otherwise required by law, the Information Commissioner’s Office (ICO) guidance or best practice, or in order to perform our contract with you, we will only process your personal data in the way we tell you or in the way you ask us to, and we will give it back to you at any time 
The type of personal information we collect: 
We currently collect and process the following information: 
Personal identifiers, contacts and characteristics (for example, name and contact details) 
Details about the healthcare professional that referred you to our service 
Financial information, when such as payment related information 
Details about your occupation, education, interests, partners and children that are relevant to your assessment 
Details about your driving history, criminal convictions and pending legal cases 
Details about the first names of your family members, any family history of medical problems that is relevant to your health 
Details about your past medical history, including mental health difficulties and any trauma that you may have experienced 
Details about your alcohol, substances and illicit drug use 
Details about any medication you are prescribed and any allergies you have 
Details about any medication that I have prescribed for you and any ongoing monitoring that is required as part of the treatment 
Details of any financial transactions that you have made to ADHD Treatments Surrey Ltd 
How we get the personal information and why we have it: 
Most of the personal information we process is provided to us directly by you for one of the following reasons: 
Purpose of assessment and treatment for ADHD 
We also receive personal information indirectly, from the following sources in the following scenarios: 
Patient Summary from your GP to understand your past medical history 
Details from any relatives or friends that are interviewed with your permission as part of the ADHD assessment 
We also receive personal information indirectly, from the following sources in the following scenarios: 
We use the information that you have given us in order to complete an ADHD assessment or provide treatment for ADHD 
We may share this information with you and your GP. If you give consent we will share your information with other healthcare professionals that you would like to be involved in your care. If during an assessment, you disclose information that is pertinent to ensure the safety of you or another person, we may disclose the necessary information to the appropriate agency i.e. social services, health services, police. 
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting ADHD Treatments Surrey Ltd. 
(b) We have a legal obligation. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so 
We do not sell, rent or otherwise make personal information commercially available to any third party. 
How we store your personal information 
Your information is securely stored in our internal management information systems. All personal data is stored on Cloud-based servers located in the UK 
Health records are retained for 30 years or 8 years after the patient has died, starting from the patient’s last appointment or their discharge from the service. 
Your data protection rights 
Under data protection law, you have rights including: 
Your right of access - You have the right to ask us for copies of your personal information. 
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances. 
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 
Please contact us using the contact details above if you wish to make a request. 
How to complain 
If you have any concerns about our use of your personal information, you can make a complaint to us at referrals@adhdsurrey.co.uk using the heading 'ICO Complaint' in your email or write to us at ADHD Treatments Surrey Ltd, 6 Linkfield Corner, Redhill, Surrey RH1 1BB 
You can also complain to the ICO if you are unhappy with how we have used your data. 
The ICO’s address: 
Information Commissioner’s Office 
Wycliffe House 
Water Lane 
SK9 5AF 
Helpline number: 0303 123 1113 
ICO website: https://www.ico.org.uk 

How do I make a complaint? 

Please tell us about any complaint you might have as soon as possible, so that we are able to resolve it quickly. 
If you wish to make a complaint, please email us at referrals@adhdsurrey.co.uk in the first instance, giving as much detail as possible about the nature of your complaint and using the email title 'Complaint'. You can also write to us at ADHD Treatments Surrey Ltd, c/o Company Director 6 Linkfield Corner, Redhill, Surrey RH1 1BB. 
Our staff will deal with any complaints appropriately as per our complaints policy and procedure, which is available on request. We will aim to acknowledge receipt of your complaint within three working days and confirm next steps, providing your contact information has been submitted with your complaint.  
If the subject of your complaint relates to the professional standards or behaviour of one of our clinicians, and we are unable to satisfy you that we have dealt with it appropriately, you can then report your concerns or make a complaint to the relevant professional body: General Pharmaceutical Council
Patient Support Organisations 
The following organisations provide advice and support to patients in making complaints: 
The Patients Association National Helpline: 0800 345 7115 
The Private Patients’ Forum 
Citizens Advice Bureau 
Action against Medical Accidents (AvMA) 
Advocacy services 
Contact social care services at your local council and ask about advocacy services.  
POhWER is a charity that helps people to be involved in decisions being made about their care. Call POhWER's support centre on 0300 456 2370 for advice. 
The Advocacy People gives advocacy support. Call 0330 440 9000 for advice or text PEOPLE to 80800 and someone will get back to you. 
VoiceAbility gives advocacy support. Call their helpline on 0300 303 1660 for advice or use VoiceAbility's online referral form 
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